Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or one of A third party named by you, who is not the carrier, has or has taken possession of the last partial shipment or the last piece.

To exercise your right of cancellation, you must contact us (Hoenergie GmbH, Maybachstr .2, 63322 Roedermark, Germany，Telephone: +49 152 295 140 74, Email: service@sunnex-solar.com) by means of a clear statement (e.g. a letter sent by post or an email) about your decision to accept this contract revoke, inform. You can use the attached sample cancellation form for this purpose, although this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will pay you all payments that we have received from you, including delivery costs (except for the additional costs that arise as a result of this you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must send the goods to us or to FW Fulfillment, c/o Hoenergie GmbH, immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. Maybachstr.2, 63322 Roedermark to be returned or handed over. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods. The costs are estimated at a maximum of around EUR 60.00 per solar system (consisting of two modules) for goods that cannot be sent as parcels (shipping goods).

You only have to pay for any loss in value of the goods if this loss in value is due to one Examination of the nature, properties and functioning of the goods is due to unnecessary handling of them.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)

- To Hoenergie GmbH , Maybachstr.2, 63322 Roedermark,Germany， Email: service@sunnex-solar.com:
- I/we (*) hereby revoke the from contract concluded with me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Ordered on (*) /received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete what does not apply.